Communication is a process of exchanging message, ideas, information or thoughts between sender (who sends the message) and the receiver (who gets or receives the message). It can be in written or oral format. It is important for all kinds of organizations to perform their activities smoothly and correctly. Effective communication in the workplace helps the firms to establish better relation between management and subordinates. It helps to reduce misunderstanding and conflict in the organization.
Essential Features Or Characteristics Of Effective Communication
The main characteristics of good communication are as follows:
1. Unending Process
Communication is important for any organization to perform its daily activities. Without proper communication organizations cannot perform their tasks correctly. Therefore, communication is a continuous and never ending process of any types of organizations.
2. Two Or More Persons
Another characteristic of communication is that it requires at least two persons (sender and receiver) to exchange ideas, information or thoughts. It is a two way process where information flows either top to bottom or bottom to top. therefore, It is a process of sharing or exchanging opinions, thoughts or ideas between two or more individuals, departments, sections, branches etc.
3. Indispensable Function
Communication is indispensable function of any organization because organizational activities cannot be done correctly without good communication.
4. Different Means
There are different means of communication such as oral communication, written communication or symbolic communication. So, proper medium should be selected to exchange information correctly according to the type of message, distance between the sender and receiver, nature of information etc.
5. Correct And Adequate
Good communication should be accurate and should contain adequate information so that the receiver can understand easily without any confusion.
6. Conciseness
Another notable characteristic of effective communication is that it should ensure conciseness. The message should be brief, clear and should be presented in logical way
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7. Concrete
Sender should include proper examples and explanations to make message more clear.
8. Completeness
The audience should get enough information to understand the message clearly without any difficulty. Therefore, the message should be complete so it can provide everything audience need to be informed.
9. Politeness
Politeness is another essential characteristic of communication. It helps to establish better relationship between sender and receiver and also improves the reputation of the organization.
