Introduction
Written communication refers to the exchange of message, information, ideas or thoughts through texting or writing. It is more structured and formal than oral communication. Letters, e-mail, memo, text message, reports etc. are some common examples of written communication.
Characteristics Of Written Communication
The main features or characteristics of written communication can be highlighted as follows:
1. Formal And Structured
Written communication is more formal and well structured than oral communication. It requires creativity and effort to prepare a good message,
2. More Time
It requires more time to deliver the message than oral communication. So, quick feedback is not possible.
3. Inflexible
Written communication is inflexible in nature. It cannot be modified or changed easily like in oral communication.
4. Maintenance Of Record
Another characteristic of written communication is that messages can be documented and physically recorded for future reference.
5. Legally Valid
Because of proper documentation and recording of message and information it is legally valid and can be presented in the court as evidence.
Also Read
Characteristics of oral communication
Characteristics of formal and informal communication
Advantages and disadvantages of oral communication
Advantages and disadvantages of written communication
6. Reliability
It is more reliable than verbal communication because it ensures accuracy and clarity.
7. More Cost And Effort
It requires more cost, time, resources and effort to draft and exchange message than oral communication.
8. No Instant Feedback
Unlike oral communication written communication lacks immediate feedback. So, it may sometimes lead to misunderstanding and misinterpretation.
Essential Features Of Effective Written Communication In Short
* It follows structured format and formal tone that establishes seriousness and respect
* It should be clear and carefully crafted so that the message can be easily understood
* It is flexible in nature because message can be revised or edited before it is delivered
* It should ensure accuracy to build credibility
* It takes more time than oral communication and lacks instant feedback
