1. Oral communication
It is communication through words and sounds. The message is passed orally. It can be used for both internal and external communication. It is personal and informal.
Types of oral communication
Oral communication can be of two types:
i. Face-to-face communication
It is face-to-face verbal conversation between two persons. It is interpersonal. The sender of message and receiver of message face each other. It uses speech as well as body language. Body language consists of: facial expression, eye contact, body postures, hand movements and gestures.
Face-to-face communication can be in the form of lecture, interview, meeting, conversation, conference and discussion. It is most widely used form of communication.
Types of oral communication
Oral communication can be of two types:
i. Face-to-face communication
It is face-to-face verbal conversation between two persons. It is interpersonal. The sender of message and receiver of message face each other. It uses speech as well as body language. Body language consists of: facial expression, eye contact, body postures, hand movements and gestures.
Face-to-face communication can be in the form of lecture, interview, meeting, conversation, conference and discussion. It is most widely used form of communication.
ii. Communication through mechanical devices
The oral communication is done through mechanical devices. The mechanical devices serve as channels for transfer of oral message. The mechanical devices can be telephone, mobile phone, intercom system, dictating machine, bells, buzzers, lights, loudspeakers, voice mail through Internet etc.
2. Written communication
It is communication through written words. It uses alphabets and numbers to convey information. It is non-personal and formal. It can be used both for internal and external communication.
Written communication can be in the form of notes, memos, letters, forms, notices, invoices, circulars, reports, manuals, newsletters, e-mail and fax messages.
Types of written communication
Written communication can be of two types as follows:
i. Messenger delivered
Written message is delivered by a messenger. It can be employee, postman or courier. It involves delivery of hard copy of the message.
ii. Mechanically delivered
Written message is delivered through mechanical devices. It is delivered electronically in the form of soft copy or printed copy with speed and accuracy. Mechanical devices can be tele-printer, fax machine, e-mail, closed circuit television, Internet chat, SMS etc.
It is communication through written words. It uses alphabets and numbers to convey information. It is non-personal and formal. It can be used both for internal and external communication.
Written communication can be in the form of notes, memos, letters, forms, notices, invoices, circulars, reports, manuals, newsletters, e-mail and fax messages.
Types of written communication
Written communication can be of two types as follows:
i. Messenger delivered
Written message is delivered by a messenger. It can be employee, postman or courier. It involves delivery of hard copy of the message.
ii. Mechanically delivered
Written message is delivered through mechanical devices. It is delivered electronically in the form of soft copy or printed copy with speed and accuracy. Mechanical devices can be tele-printer, fax machine, e-mail, closed circuit television, Internet chat, SMS etc.
