Quality control is a process of detecting defects or errors in products or services to ensure better quality of products. It helps to meet predetermined standards and specification that fulfills the need and expectations of customers. The main objective of quality control is to produce high quality products to increase customer satisfaction. It helps to increase brand loyalty that improves the goodwill of the company.
Importance Of Quality Control
The main benefits or importance of quality control can be highlighted as follows:
1. Delivery Of High Performing Products
One of the major benefits of quality control is to offer better quality products/services to the customers. It helps to meet customers satisfaction that improves brand loyalty.
2. Customers Satisfaction
Quality control helps to increase customer satisfaction because it ensures better quality. Improved customer satisfaction helps to increase the image and goodwill of the company.
3. Optimum Utilization Of Resources
Another importance of quality control is that it promotes maximum utilization of resources in the production process. It helps to minimize wastage of resources.
4. Lower Cost Of Production
Because of maximum utilization of resources, the cost of production will be decreased. Decreased cost of production leads to increase in the profitability of the firm.
5. Improved Production System
Quality control promotes modern and optimized production technology that helps to improve the production system. It helps to produce high quality products in less time and less costs.
6. Attract New Customers
Because of high quality of products and good image and reputation of the brand, it helps to attract more customers. So, quality control helps to increase sales and expand market share.
7. Compliance With Standards
Quality control helps the firms to follow industrial norms, standards and regulations that lowers the risk of fines and penalties.
8. Increased Efficiency
Because of optimized production system and high morale of employees it helps to increase the efficiency of the company.
