Goodwill and image of tourism industry is reflected through the quality of service provided by the employees. Being a hospitality industry and a show business, physical and mental qualities of staffs play very important role in tourism.
Following qualities are necessary to become a capable tourism or hospitality employee:
1. Proper Dress Up
Tourism staff should learn to respect his/her dress code. Clean and proper official uniform should be practiced. Well-groomed employees are appreciated in hospitality industries.
2. Good Sense Of Humor
Staffs with good sense of humor are appreciated by the tourists or customers. So, humorous staffs are selected in tourism business.
3. Good Communication Skill
Communication skill of a tourism staff is important while dealing with different customers. Good command over the language is a must.
4. Excellent Memory Power
Absent-Minded People are not suitable in tourism. People with high level of attention and good memory are highly appreciated.
5. Responsible
A tourism staff should have the quality of bearing responsibility and should be able to adopt with the different situation.
6. Loyalty
This is another very important quality that the tourism staff should possess. He/she must be loyal to the organization and to the customers.
7. Physical And Mental Fitness
One should be physically and mentally fit in order to be a successful hospitality employee. He/she should be able to work long hours with high degree of pressure.
8. Persistent
Confident and persistent is another essential quality of tourism staff. They should handle jobs with kindness even in irritating situation.
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9. Optimistic/Positive
It is said that positive mind makes positive result. Therefore, optimistic employee with positive attitude is acceptable in tourism industry.
10. Alertness
Alertness is another key quality of tourism or hospitality employee. Ability to be ready for any circumstances is a important quality of tourism staff.
